Unfortunately, we are unable to accept returns, exchanges, or refunds for change of mind purchases on personalised products so please ensure you choose carefully before ordering. This includes incorrect date, spelling errors or incorrect sizing submitted by you at the time of purchase. Note - non personalised items can be returned in original condition including gift packaging. A refund less shipping + restocking fee will apply. Please contact us for a return authorisation number prior to sending your goods back to us.

My order arrived damaged?

If your goods arrive damaged or defective in any way on delivery, please contact us to arrange a suitable remedy  within 3 days of delivery. 

Incorrect address supplier, or item not collected from post office in time

In the instance where a shipment is returned to us due to the incorrect address being supplied, or the item not being collected from a post office in time, a fee of $19.95 will be charged to reship the package. 

Australia Post charges Alexa Lane a $10 return package fee on every returned item. The additional $9.95 is to cover the express post fee to reship the order.